Service consultancy
Have access to a highly qualified team that supports your company’s growth.
Discover the path to success for your business with our customer service consultancy!
We are here to ensure that each interaction with your customers is unique for a journey of excellence. Our consultancy helps companies that use ¡Hola! Suite with good service to contribute to customer retention, as acquiring a new customer costs more than keeping a current one.
Benefits of our consultancy
- People trained and qualified to offer excellent service;
- Building and strengthening the company's reputation and image;
- Measuring the level of customer satisfaction;
- Use of ¡Hola! Suite service tool;
- Improved internal and external communication;
- Creation of audit culture;
- Customer loyalty.
How we work
Our service consultancy optimizes the management and performance of your team, implementing processes and improvements to achieve excellent service.
We start with a comprehensive diagnosis of your company's current scenario, covering all internal and external areas and channels of attention. From there, we conduct market studies to develop an action plan that enhances your communications.
We provide team training and other actions to ensure excellent service throughout the customer journey.
Process optimization
Through ¡Hola! Suite, the service consultancy manages the services provided and, based on this, defines strategies to optimize and improve the service according to the needs of your company.
Recognition of weak points in the operation
With the diagnosis of the current scenario, audit of services and market research, the consultancy will identify the points that are harming your business, and outline strategies to change this scenario.
